Support
A person reads every message. The fastest route is the app itself, where Support and Feedback attaches your account details automatically, but email works just as well.
From inside the app
Go to Profile, then Support and Feedback. You can report a bug, request a feature, send general feedback or ask for help, and attach up to three screenshots. Replies arrive in the app.
Safety concerns
If something happened at an event, or a member made you feel unsafe, tell us. Write to support@mayberrysocial.com with "Safety concern" in the subject and we will prioritise it.
You can also block someone yourself from their profile or from Settings. A blocked person is never put in a group with you again, and they are never told.
If you are in immediate danger, contact your local emergency services first.
Membership and billing
Your plan, payment method, payment history, and cancellation all live in Profile, then Settings, then Membership and Payment. Cancelling keeps your membership running until the end of the period you have already paid for. For anything a receipt does not explain, email us.
Your account and data
You can export a full copy of your data or delete your account from Settings, then Account and Security. If you cannot sign in, see deleting your account from the web.
Anything else
Press, partnerships, venues that want to host a group, or towns that want Mayberry: write to support@mayberrysocial.com and it will reach the right person.